You cropped the corner of your ID photo and the upload circle stayed orange, so the screen kept showing “verification pending” even after you tapped submit. That stuck orange marker is usually a document-quality problem, not a rejection of your identity.

Identity verification stuck or documents rejected

Players see the verification banner remain on the account page after uploading a document, and the submit button greys out without a progress change.

• The photo is blurry, cropped or taken at an angle.
• Details on the document differ from the name entered at sign-up.
• A corner or expiry date is cut off in the frame.
• The document format is not accepted by the upload tool.
• You sent a document type that does not match the request.

1. Take the photo on a flat surface with all four corners visible and no glare.
2. Use the original document, not a photocopy or a screen grab.
3. Make sure the name, date of birth and address match your account details exactly.
4. Upload one document at a time and wait for the status to change before adding another.
5. If the upload fails, try a different format or a smaller file size.
6. After a rejection, correct the specific issue named in the message before resubmitting.
7. Keep a copy of every document you send so you can compare versions later.
8. Submit the pending item from the same device and browser you used to register.

Contact support only after two clean resubmissions of the same document have both failed, and include the rejection message.

Withdrawal pending longer than expected

A withdrawal can sit as pending while the account is checked, leaving the balance unchanged and the cancel option still visible.

• Verification is not complete, so the payout is on hold.
• The withdrawal method does not match the deposit method used.
• Bonus conditions tied to the balance have not been met.
• You requested a second withdrawal before the first finished.
• An extra security check was triggered by a new device or location.

1. Open your withdrawal history and note the exact status word shown next to the request.
2. Finish any outstanding identity step before expecting the payout to move.
3. Use the same payment route for withdrawals that you used for deposits.
4. Clear any active bonus on the account if the payout depends on it.
5. Cancel nothing unless you truly need the funds back in the balance; cancelling often resets your place.
6. Send only one withdrawal request at a time and let it resolve.
7. At https://spin-boss.jp.net/, keep the pending request visible so you can track status changes.
8. Log in from a stable connection and avoid switching devices mid-request.

Contact support if the status has not changed after you have completed verification and met all bonus conditions.

Welcome bonus or free spins not credited

The account shows a zero bonus balance after a qualifying first deposit, and the free spins counter stays empty.

• The deposit was made before the bonus was selected or the code entered.
• The bonus was not activated in the cashier at the time of deposit.
• A previous bonus on the account blocks the welcome offer.
• The deposit method used does not qualify for the offer.
• Free spins are tied to a specific game that has not been opened yet.

1. Confirm the bonus is listed as active in your account history.
2. Check that the deposit was made after the bonus was applied, not before.
3. Enter any required code in the bonus field before confirming the deposit.
4. Make sure no other bonus is already running on the account.
5. Use a deposit method that is allowed for the welcome offer.
6. Open the qualifying game once so the free spins counter can load.
7. Refresh the page after a short wait to see if the balance updates.
8. If the bonus still does not appear, avoid making a second deposit until support replies.
9. Keep a screenshot of the deposit confirmation and the empty bonus balance.

Contact support if the welcome offer is still missing after you have checked activation, code and game access.

Deposit left the bank but is not on the balance

The bank statement shows the payment as completed while the casino balance remains unchanged, and the deposit history shows no matching entry.

• The payment is still being processed between the bank and the casino.
• The deposit was sent to an old or incorrect payment reference.
• A currency conversion step delayed the credit.
• The account was not fully verified when the deposit arrived.
• You deposited while a previous transaction was still open.

1. Check the deposit history in your account before doing anything else.
2. Confirm the payment reference matches the one shown in the cashier.
3. Wait for the bank’s status to move from pending to completed.
4. Complete any open verification step, because an unverified account can hold incoming funds.
5. Do not repeat the deposit until the first one is traced.
6. Save the bank receipt and the casino deposit history side by side.
7. Log out and back in to refresh the balance display.
8. Note the date and reference number of the missing deposit for support.

Contact support with the bank receipt if the deposit is marked completed by the bank but still absent from your balance.

Quick Reference

The table below maps each problem to its usual cause and the first check to run.

Each row points to the condition that most often blocks progress, so start with the first check column. Document quality is the leading reason verification stalls, and a clean photo resolves most cases. Withdrawals tend to wait on verification or an active bonus, not on the payout itself. Bonus credits depend on activation order, so the history is more reliable than memory. Deposit delays usually sit with the bank, and the deposit history shows whether the casino has received the funds. Free spins need the qualifying game opened once before the counter updates.

Complete identity verification and activate any bonus before making a deposit, and most of these problems will not appear.